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Rip Off Press Mail Order

Contact: 530 885-8183 • FAX 530 885-8219
P.O. Box 4686, Auburn California USA 95604-4686
E-mail: mail@ripoffpress.com

About Our Service

Rip Off Press, founded in January of 1969, has been offering mail order service to help fans in far-flung regions get their underground comix fix, for longer than many of our fans have been alive. We strive to provide prompt and efficient service; but we are a "Mom 'n' Pop" company and aren't able to offer Instant Gratification at the level of larger operations. Just think of it as lovingly hand-crafted mail order with human beings who are willing to be flexible and do whatever we can to help you to get what you're looking for.

Our Service Goals

We process orders once or twice a week depending on the season and order volume. After shipment, how long it takes to get to you depends on where you live. Due to outrageous surcharges levied by UPS and FedEx, we have had to discontinue offering these shipping services--so all orders are now shipped via U.S. mail by Priority or First Class in most cases (larger shipments and posters may have to go via Air Parcel Post overseas). Shipment within the U.S takes 1 to 4 days, with shipments to outside the U.S.taking from 1 to 2 weeks. Please see our information page Special Information for Customers outside the U.S. for some very important details about getting orders overseas.

Returns Policy

If you change your mind about items you've ordered after receiving them, we will accept returns on items other than video and audio tapes, and CD's. Please note that returns on tapes and CD's are limited to replacing a defective copy with another copy of the same title. For this reason, please order these items with care and make sure that the title you order is what you really want! For other items, returns should be sent to us postpaid and packed carefully to arrive in salable condition. A copy of your original invoice for the purchase of the returned item(s) should be enclosed. You will receive an exchange credit for the merchandise total of returned items, which can be used only toward purchase of other items from our catalog. Please note that we extend this service as a courtesy to our customers, and that returns cost us money. As a Mom 'n' Pop company we hope that return privileges will not be abused.

Out of Stock Items

Unfortunately our operation is too small to be able to handle back-orders. If an item you ordered is temporarily out and we're expecting it to arrive momentarily we may hold your order up to a couple of weeks waiting for it. If it has not arrived by then we'll process your order (not charging you for the missing item) and ship whatever's available. If the missing item is all you ordered and it appears we can no longer get it, you'll be notified of cancellation. If you're anxious about receiving something you ordered by a particular time, as for a birthday gift, please e-mail us with your concerns.

What to Do in Case of Order Problems:

If there is any problem with your order, probably the quickest and most effective way to deal with it is by e-mail. That way you can get through to us at your convenience, and we will see your message within a few hours at a time when we have access to all of our records. You can also call us by phone. Please call 530 885-8183 between the hours of 7 and 10 a.m. Pacific time, Monday through Friday, or in the evening after 6 p.m. We can also be reached weekends most of the time. If you reach our answering machine, please leave a clear message describing the problem and including all details, so we can try to handle it. You may also notify us of order problems by letter (P.O. Box 4686, Auburn CA 95604-4686).

Possible problem situations:

• Nondelivery: If your order has not arrived within two weeks of the time you placed it, please advise us of the date your order was placed and what you ordered. For web orders, reply to the automatic order confirmation e-mail you received, as this gives us all the information we need to track the order. For mail orders, If you have a cancelled check or your charge account was billed, please tell us the date of deposit or charge. Will will need to have your Name and address along with the date of your order and what you ordered, in order to track it down. We may be unable to trace orders shipped longer than 6 months previously, so don't wait too long to report a missing order! Please note, you can CHECK STATUS of your online order(s) using the ORDER STATUS link above. You will need to enter your user name and password to gain access to this information.
• Shipping Damage: Please notify us of the date of delivery, your invoice number and what item(s) were damaged. Please hold onto the damaged merchandise in case the Post Office or carrier needs to see it. We'll notify you of what's being done.
• Mis-Ships: If your order arrives with incorrect, missing or factory reject items please tell us your invoice number and what the problem is. We'll advise you what we're going to do to fix the problem. If we want you to return a misshipped item we will furnish you with a postpaid envelope.